Summary

This Refund Policy describes the process for assessing and managing refund requests. Our goal is to ensure equity, transparency, and clarity for all clients while maintaining service consistency and operational integrity. Refunds, where applicable, are handled with careful attention to individual circumstances and required documentation.

Refund Eligibility Criteria

Refunds may be issued in cases of billing errors, duplicate payments, or service unavailability due to confirmed technical issues. Requests for refunds due to dissatisfaction or misunderstandings of terms are assessed individually, with a focus on achieving clarity and fair resolution.

Non-Refundable Conditions

Certain services or digital products may not be eligible for a refund once delivered or accessed. This applies to completed campaigns, utilized subscriptions, or custom materials. Users are advised to thoroughly review service descriptions and terms before making a purchase or subscription.

Procedure to Request a Refund

To request a refund, users should submit a written application detailing the transaction and describing the issue clearly. Requests are evaluated within a reasonable timeframe. Upon approval, refunds are processed using the original payment method. Processing times may vary depending on financial institutions and intermediaries.

Partial and Conditional Refunds

In certain instances, a partial refund may be offered for portions of services not delivered or used. Conditional refunds are reviewed individually and granted only when mutually agreed that the issue cannot be resolved through continued service or technical adjustments.

Resolution of Disputes

Should a dispute over refund eligibility arise, we encourage open communication to arrive at a mutual solution. Official disputes should provide relevant documentation or transaction details to aid in fair evaluation. Our goal is to achieve balanced resolutions respecting both client expectations and service policies.

Refund Processing Timeframe

Once a refund is approved, it is typically processed within 5–10 business days. Processing delays may occur due to banking protocols or verification requirements beyond our control. We cannot expedite processes managed by payment providers.